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We aim to respond to all messages within 24 hours on business days. Urgent account issues are typically resolved same day.
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Rejections usually happen because the screenshot doesn't clearly show your in-game username alongside the completed achievement. Take a new screenshot that includes both, and contact support at support@zyntara.xyz with your submission ID and the new evidence within 7 days of the rejection.
Most submissions are reviewed within 24–48 hours. During high-volume periods (season launches, events), it may take up to 72 hours. You'll receive an in-platform notification and your reward will be credited automatically upon approval.
First, confirm your wallet address is correct in Profile → Settings. Base network transactions usually settle within minutes. If it's been more than 2 hours, contact support@zyntara.xyz with your wallet address and the withdrawal amount.
Yes — you can purchase a higher tier license at any time. Your new multiplier applies to all future approved submissions immediately. Note that license supply is capped, so higher tiers (especially Premium at 2,000 total) may sell out. Upgrade sooner rather than later.
Please report bugs through the contact form above (select "Bug Report") or email support@zyntara.xyz. For security vulnerabilities, please email support@zyntara.xyz directly. Do not exploit bugs — it violates our Terms of Service and will result in account termination.